Frequently Asked Questions
Everything you need to know when buying a mattress in Dubai


Our Mattresses
Where are Magniflex mattresses made?
Magniflex mattresses are made in Italy, using high-quality Italian materials for lasting comfort and support.
Are Magniflex mattresses expensive?
Even though our mattresses are of the highest quality and made in Italy, our prices are very competitive compared with other mattress brands in the UAE.
Please contact us at 800 MATTRESS for more details on our offers.
Are Magniflex mattresses medical?
While some companies claim to offer medical mattresses, no official definition exists. Certain Magniflex models, like the Magnistretch 9, are recognised as Medical Devices in Italy for their support but we avoid calling them medical. All our mattresses prioritize health and well-being.
Can I order a special-size mattress?
If standard sizes don’t fit your bed frame, Magniflex can craft custom-size luxury mattresses in Dubai. Allow 8 to 10 weeks for production and shipping to the UAE. Learn more about the mattress sizes guide to get the best option for you.
How long is the warranty on a Magniflex mattress?
Warranties vary by model, with Magniflex offering 10 to 15 years across our range, ensuring durability for your luxury mattress in Dubai, such as the Magnistretch 9.
Choosing A Mattress
Why should I purchase a spring-free mattress from Magniflex?
Unlike most UAE mattresses, Magniflex specializes in spring-free designs. Spring mattresses can create discomfort from upward pressure and may sag over time. Our patented foams, as in the MagniCool 10, adapt to your body shape for lasting comfort.
Springs can also lose their tensile strength over time, meaning that spring mattresses can lose their shape and sag after a period of time. Magniflex spring free mattresses are made with patented foams that are extremely durable and designed to keep their shape for many years.
Is the thickness of a mattress an indication of its quality?
The materials from which a mattress is made are far more important than the thickness. Some low-quality mattresses can be extremely thick due to large springs and substandard foams. Magniflex mattresses consist of high-quality, durable, and patented foams so even our thinner mattresses provide correct support for your body. The minimum recommended thickness is 16cm.
Does a mattress need to be hard in order to be good for me?
This common misconception is incorrect. Magniflex mattresses offer correct support regardless of comfort level or price. The level of softness or firmness is a question of preference. Whether your Magniflex mattress is soft or firm, it will provide you with the correct back support you need.
Will a memory foam mattress make me warm at night?
Compared to other memory foam mattresses, the patented Memoform formula by Magniflex responds mainly to the pressure of the body rather than to body heat. Our Memoform range also features mattresses with Coolmax or Outlast fabrics designed to keep you at a comfortable temperature.
How do I shop for a mattress?
Focus on finding a mattress that suits your comfort and quality preferences. When shopping for a mattress, take your time and don’t be shy. You can’t judge support and comfort by sitting on an edge or lying down for just a few seconds. Lie on the bed the way that you sleep, and if you sleep with a partner, try shopping with them so you can decide together. Shop at a store that you know and trust, and that offers the service you desire. Read as much information about the company and products as is available. Remember, buy the best mattress that you can afford.
What type of mattress should I buy for my baby or child?
Children’s bodies aren’t just always moving; they’re always changing, and through all of those changes, their growing bodies need support. Don’t skimp when buying a new sleep set for your baby or child. With a Magniflex Baby Bamboo or other Magniflex mattresses, youngsters will get the support their developing bodies need, along with a completely safe and hypoallergenic sleeping environment.
What size mattress should I purchase?
Plan for a size that is sufficiently large, that way you will avoid your feet sticking out over the end of the mattress or your pillow falling down while you sleep! If you are going to replace your existing mattress with a new one using your current bed, take the measurements of the internal area of the bed, where the mattress should be. If you are in any doubt please contact us, and we’ll be happy to send our team around to measure your bed for you.
Can a mattress improve sleep for hot sleepers?
Yes, mattresses with cooling features prevent overheating. The Magniflext mattresses use gel-infused foam and breathable fabrics to regulate temperature. It’s best to understand and learn about the best mattress if you’re a hot sleeper.
Mattress Care
Can my mattress cover be washed?
Certain Magniflex mattresses and all our pillows feature a removable and washable cover as indicated on each product page. Please follow the washing instructions carefully.
Can my mattress be vacuum packed again after opening?
Once opened, Magniflex mattresses cannot be vacuum-packed again. However, some mattresses with memory foam are flexible and can bend up to 90 degrees for easy moving.
How do luxury hotel mattresses differ from regular ones?
Luxury hotel mattresses, like those in Dubai’s top hotels, use premium materials and advanced support systems for superior comfort. Discover more in hotel mattress secrets to get you the luxury vibe.
Orders, Shipping & Assistance
How soon will my Magniflex mattress be delivered?
For each order we offer next-day delivery in the UAE, subject to location and time slot availability. As our mattresses are made in Italy but held in stock in Dubai and Abu Dhabi, there is no need to wait for days to sleep on your new Magniflex mattress.
I need my mattress urgently, can I pick it up?
If you need your mattress immediately, there is also the option to collect your vacuum-packed mattress from the Magniflex showroom, depending on availability.
Our dedicated team will call you shortly after you place your order, so you may request to pick up your mattress from our store.
Can you remove my old mattress?
In certain cases, we can remove your old mattress. Please check with the Magniflex showroom in advance and please note that there may be an additional charge for this service.
Do you offer FREE delivery?
Deliveries are free within Dubai, and free to other Emirates when spending a minimum of AED 1,000. Deliveries are scheduled between Monday and Saturday, 10 am to 6 pm.
Others
How is Magniflex different from other brands available in the UAE?
Many international mattress brands in the UAE manufacture their mattresses locally. Magniflex has remained true to its roots by using Italian materials and by carrying out the entire manufacturing process in Italy. We are able to serve the UAE market due to our vacuum packing technology which guarantees the mattress reaches you in the same condition as when it left our factory in Italy.
Should I turn my mattress?
Due to the durability of our foams it is not necessary to turn the mattress, and In fact some of our models are designed to be used on one side only. For double sided mattresses you may turn your mattress to ensure equal distribution of use.


Still Have Questions?
Our Sleep Experts are here to help you make the right choice for your perfect night's sleep. Call us now.